Modify document with C#, VB.NET, ASP.NET from Sautin Software company
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Support FAQ

SautinSoft services are offered in different level. With these services comes a combination of forums, online technical support, live phone technical support. In addition to services, we also include bug fixes, product enhancements, and on-going minor product upgrades. Anytime you have a question or a technical issue you can rest assured SautinSoft's customer support team will be there to help - at no extra charge!
Standard support If you found any issue in our component, please send us a sample (HTML, RTF, PDF etc) and issue description. We'll certainly help you to solve it.

- All future updates are free for registered customers!

Annual Support Agreement (highest priority)

This special technical support gives you a right:

- to get a fixing of any bugs or issues less than seven business days special for you, it doesn't depend of product release date;
- unlimited technical support by email or phone any installation, development, debugging;
- all responses are guaranteed within one business day, with most questions responded to on the same day;
- after purchasing your will have own 'Support ID' and get special support with the highest priority.

The standard technical support gives you a right:
- to get a fixing of bugs in each product release.
- unlimited technical support by email or phone any installation, development, debugging.

Support by email
If you have any question, found an issue or want to suggest a new feature don't restrict yourself and email us:
support@sautin.com
Telephone support
We understand that there are some support cases where a one-to-one talk can solve some programming problem much quicker than by e-mail.
We are available now, you can call us.
Supportline Available

Phone (sales & support): + 7 9I2 4429933
Phone (developers):        + 7 9I2 4452277
                                        + 7 950 I509999

(Russia)
between 6:00 to 13:00 GMT
between 1:00 to 8:00 EST

Support by Skype
Now we are available online at Skype.
Our login is: sautinsoft.support
To contact with our support team you only need a skype program and next find us in skype network.
 
 
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Since 2002, Sautin Software has been developing and marketing .Net libraries that make it simple to process PDF, HTML and RTF files
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